運送政策

Shipping Policy Last updated: May 2026

At Mystic Forest, we carefully package every crystal, bracelet, and spiritual item with love and protective materials to ensure it arrives safely and carries its full energy to you.

Processing Time

  • All orders are processed within 1 to 3 business days (including weekends and public holidays).
  • Custom or made-to-order items (e.g., certain fox statues) may take longer; we will notify you separately.
  • Once your order is shipped, we will immediately send you a confirmation email with the tracking number.

Shipping Destinations & Fees

  • Global Free Shipping: We offer free shipping worldwide to any location — whether you are in the United States, Canada, Europe, Asia, or anywhere else.
  • No minimum order value is required to enjoy free shipping.

Delivery Time & Tracking

  • Delivery times are estimates and may vary due to customs processing, holidays, or logistics. Typical delivery times are:
    • United States and Canada: 7–18 business days
    • Other Regions: 10–25 business days (depending on the destination)
  • All packages include tracking service. You can check the latest status anytime via the link in your shipping confirmation email.
  • We primarily partner with ShipAny to ensure safe delivery of your crystals.

Customs, Duties & Taxes

  • All customs duties and taxes are already included in the selling price.
  • Customers do not need to pay any additional customs or tax fees upon delivery.
  • We handle shipments on a DDP (Delivered Duty Paid) basis so your shopping experience is worry-free.

Shipping of Fragile Items (Crystals & Jewelry)

  • Each item is individually wrapped with bubble wrap and cushioning material, then placed in a sturdy box.
  • We use discreet outer packaging to protect your privacy and the sacred nature of the items.
  • If your package arrives damaged, please contact us within 48 hours with photos (please refer to our Return & Refund Policy for details).

Lost or Delayed Packages

  • If a package is lost in transit (confirmed by tracking), we will work with ShipAny to investigate and will provide a replacement or full refund at our discretion.
  • Please wait 7 business days after the estimated delivery window before contacting us about a delay.

Changing Shipping Address

  • We can only update your shipping address if the order has not yet been processed. Please contact us as soon as possible.

We are committed to making your Mystic Forest experience magical from the moment you place your order until your crystals arrive safely in your hands. If you have any questions about shipping, please email us at cs@mysticforest.com.co.

Thank you for supporting a small, mindful spiritual brand. ✨